Charlatans

In general: The Hotel Biscuit is located in an apartment block, the entry is on a terrace very hard to get to, especially if you have luggage (insecure stairs, no elevator or access ramp, cement with crushed stones, so you have to carry up your luggage). There is mud everywhere, on the reception desk as well. We reserved 3 rooms in the hotel and they send us in another entry with people that lived there. It was very strange and hard to get to that room. Wi-fi? No way. We had a wi-fi device on the roof of the hallway, but no one gave us the password. Location and surroundings: The distance to the city center is very big, one can't made it by foot. You have to get a cab or go on local transport buses. Service: When we got on reception, they sent us to another entry of the block and gave us our keys from 2 rooms. When the rest of us got there, on 2 am at night, on reception, with no friendly attitude a man with no identification card told them they didn't have reservations on Hotel Biscuit but they can send them to another entry, and they have to pay for it. When they showed him the invoice for paying the room, he told them to get out or he would call the security. That's not 24 hour reception. Dining: We paid for breakfast and we didn't got it. They didn't told us where we had to go for it, didn't inform us of anything. Sports and leisure: Because they sent us to another entry that wasn't part of Hotel Biscuit main entry, we didn't have access to any facilities. Room: Once we got to the room, we got shocked that it was an apartment torn into more studio apartments, the windows had a wall in the middle, the curtains had plastic bags that hold them, there were oily dishes, we were 2 persons and we had only one soap and one shampoo. Also, we had hot water with ration, once consumed, in maximum 5 minutes, the water that run off was cold. The pressure of the water also was bad... There ain't any hairdryer. I stayed 3 days with unwashed hair because i couldn't go out with it being wet. We didn't have terry bathrobes, neither mini-bar, ironing facilities, washing machine or even carpeted floor. We didn't even had slippers, and that made me angry because I can't walk in the room and use the bathroom of a hotel without new slippers. I could take a hepatitis.. Air conditioning? Yeah, right. A blower/ventilator what you might call it.. but no air conditioning. In the bathroom, on the up-right corner, there was a hole that got into the bathroom of the other room, where our friends stayed. We heard them curse the water flowing like they were with us on toilet. Also, the walls are very thin. I heard them snoring like they were in bed with me. The only good thing I found there, it was that the furniture was from Ikea and that made the room acceptable for sleeping in. Useful tips: The car parking is shared with the people that live in that apartment block and you don't get any parking lot free.